Privacy Policy

At LumineCraft Lab Studio, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Malaysian Personal Data Protection Act (PDPA).

Information Collection

We collect information you provide directly to us when you create an account, make a purchase, or communicate with us. This includes:

Name and contact information (email, shipping address, phone number).
Payment information (processed securely via our payment partners).
Order history and preferences.

Customer Rights (PDPA)

You have the right to request access to and correction of your personal data held by us, subject to applicable Malaysian laws.

How We Use Your Information

We use your data to process and fulfill your orders, send order confirmations and shipping updates, and improve our products and shopping experience.

Data Sharing

We do not sell your personal data. We share your information only with trusted third parties necessary for operation, such as payment processors (HitPay) and shipping partners (EasyParcel).

Data Retention

We retain personal data only as long as necessary for business, accounting, or legal purposes.

Security

We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission and storage.

Contact Us

For privacy-related inquiries, please contact us at luminecraft.lab@gmail.com.